Covid Policy

Covid-19 Policies in our hotels

All of our hotels are open.

The safety and wellbeing of our guests and colleagues is our top priority, and we have implemented new hygiene procedures above and beyond our standard protocols, as well as social distancing measures, in line with government and public health advice.

How we are looking after guests

To ensure the safety and well-being of our guests after re-opening, we have worked on putting in place the following new measures across our hotels:

• Reduced contact at check-in and check-out
• Contactless payment options available
• Protective screens at reception
• Thorough cleaning of keys cards between uses
• Social distancing adhered to throughout hotel
• Hand sanitiser stations in key location

How we are looking after our teams

Alongside our guests, it’s vital that our teams can work in a stay and happy environment while continuing to satisfy the needs of our guests. With that in mind, the following new measures have been implemented at our hotels:

• Training on social distancing and hygiene standards
• Job specific training
• Clear guidance for if feeling unwell
• Access to PPE where required
• Improved communications for advice and guidance

Our New Cleaning Measures

We follow the newly modified cleaning policies, which promises to give guests extra reassurance during their stay. This includes using new COVID-recommended products and protocols, increased cleaning frequencies, and an improved cleaning programme to ensure guest rooms, reception, public spaces and food & beverage areas are clean, feel like new and a free of clutter. 

• Thoroughly deep cleaned and sanitisation all guest rooms and public areas
• Used globally approved products proven to be effective against Coronavirus
• Increased allotted time for cleaning each room to allow deeper level of cleaning
• Disinfection of all touch points within bedrooms including handles, phones, desks etc.
• ‘One cloth per room’ policy meaning a new/fresh cleaning cloth is used in every room
• Revised team training to ensure everyone follows the new cleaning standards
• Increased frequency of cleaning public areas including lifts controls, door handles etc.
• Use of appropriate PPE, where necessary, and keeping on top of future government advice

Flexibility on cancellations

Given the flexibility our guests and customers need right now, ourselves and IHG have new cancellation policies providing peace of mind for guests booking their stay in our hotels. Please visit the specific hotel website for their updated policies. 

Will the restaurants be open?

All hotel restaurants have been working in line with governmental guidelines allowing the reopening in a safe environment for both guests and staff. Advanced bookings will need to be made as no walk-ins will be allowed until further notice. To find out more, visit the specific hotel website for their updated policies. 

Hotel Specific Polices

You can find each individual hotel’s specific Covid Policies on their website via the links below:

Holiday Inn Winchester
Hotel Indigo Bath
Hotel Indigo Chester
Hotel Indigo Stratford upon Avon
Hilton Garden Inn Birmingham Airport
Winchester Royal Hotel


Ourselves and franchisors continue to monitor developments around the world and are in contact with global organisations including the World Health Organization (WHO), Centres for Disease Control and Prevention (CDC) and relevant to ensure the actions we take are comprehensive and suitable.